IVR and Cloud based Telephony Contact Centre solutions
Our partner offer advanced, flexible, real-time call control systems through their cloud based IVR, web user interface and cloud PBX control panel.
The unique customer portal allows you to build, control and manage call flows, as well as view live and historic statistics. Analyse trends and user interaction, track agent performance, manage team KPIs and configure Advanced Speech Recognition (ASR) and Text to Speech (TTS) anywhere that there is access to the internet.
Outbound calls can also be managed using our cloud-based PBX; we can handle all calls quickly, simply and cost-effectively. Agents’ time can be better used in one-on-one discussions with customers while our solution manages your outbound calls. All calls, including extension-based internal calls, can be recorded in a secure, fully PCI compliant environment.
Voice Analytics (including Call Recording and Key Word Recognition), when combined with our inbound and outbound solutions, will help manage customer needs more effectively through caller behaviour analysis, and will help improve employee loyalty and security.
Cost efficiency is paramount in any business; cloud-based solutions drive down costs by dramatically reducing capital expenditure and maintenance costs for hardware. We operate a subscription model, so solutions can be rapidly deployed in return for a simple monthly charge.
The main focus is Cloud based services, which means providing shared resources and software via the internet to devices such as computers, mobile phones and tablet devices. We deliver high quality voice solutions and managed services through our suite of online products and bespoke application capability. Our innovative approach to voice brings flexibility, speed and cost savings to the SMB, Mid-Market and Enterprise sectors.